Cashew Cleaning (“we”, “us”) respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Contact details: your name, phone number, email address and service address.
Booking details: property size, access instructions (such as lockbox or building codes), pets, preferences and notes you give us.
For commercial clients: business name, ABN and site details.
For job applicants: your work history, availability, police check status, right-to-work confirmation and any CV you upload.
Payment records such as invoices and the date you paid. We do not store card numbers.

How we use it

To quote, schedule and carry out your clean, and to send invoices and reminders.
To give your assigned cleaner the address, access details and notes they need for your job.
To assess job applications and manage our team.
To send offers and tips, only if you opted in. You can unsubscribe at any time.

Who we share it with

We share only what is needed with our cleaners and with service providers that help us run the business, such as our secure database and email providers. We do not sell your information. We may disclose information where the law requires it.

Our customer database is hosted in Sydney, Australia. Some providers, such as our email service, may process information overseas (for example in the United States). We only use providers that protect personal information to a standard similar to the Australian Privacy Principles.

Website analytics

We count visits with Cloudflare Web Analytics, which does not use cookies and does not collect personal information. It tells us things like which pages are popular, so we can improve the site.

How we keep it safe

Your information is stored in a password-protected system with access limited to our staff. Keys and access codes are coded so they cannot be linked to your address by anyone outside our team.

Keeping and deleting your information

We keep client records for as long as we provide services to you and for the period required for tax records (generally five years). Unsuccessful job applications are deleted after 12 months.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing hello@cashewcleaning.com.au. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Privacy policy